At ThinkIGCSE.com, we strive to provide high-quality educational resources to help you excel in your IGCSE exams. We understand that sometimes things don’t go as planned, and you may need to request a refund. Please review our refund policy below:
1. Eligibility for Refunds:
- Refund requests must be made within 14 days of the purchase date.
- To be eligible for a refund, you must not have completed more than 20% of the course content.
2. Non-Refundable Items:
- Any course that has been completed beyond 20%.
- Any course purchased more than 14 days ago.
- Bundled courses if any course within the bundle has been accessed beyond 20%.
3. Refund Process:
- To request a refund, please contact our support team at support@thinkigcse.com with your order details and the reason for the refund.
- Our support team will review your request and notify you of the approval or rejection of your refund within 7 business days.
- If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 14 business days.
4. Partial Refunds:
- In certain situations, only partial refunds may be granted (if applicable). This includes cases where a course has been accessed but not completed beyond the 20% threshold.
5. Changes to Courses:
- We reserve the right to modify, update, or discontinue any course at any time. If a course is discontinued, enrolled students will be offered a full refund or access to a similar course.
6. Technical Issues:
- If you experience technical issues that prevent you from accessing or completing a course, please contact our support team immediately. We will make every effort to resolve the issue or offer a suitable alternative. If the issue cannot be resolved, a refund may be issued at our discretion.
7. Disputes:
- Any disputes related to refunds will be handled on a case-by-case basis. We aim to resolve any issues amicably and to the satisfaction of all parties involved.
Contact Us: If you have any questions or need assistance with our refund policy, please contact us at:
Email: support@thinkigcse.com